Services
We provide services to transform your operational teams into high performing Value Streams
Most organizations are set up by function (support, billing, legal etc). While this allows each function to streamline its activities, it does not lend itself to the customer-centric, end to end delivery model that drives ROI.
We provide a structured approach to:
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Assess your current go to market and release processes within your existing organization.
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Map the high level, end to end flows that generate value throughout your organization.
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Deep dive into specific problematic flows.
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Implement a governance model to improve value stream effectiveness over time.
The disconnect between strategy and release teams is the largest driver of waste in most go to market activities. Each release needs to be tangibly connected to a measurable outcome; Value Streams need to work from Objectives and Key Results ("OKR") in order to measure the effectiveness of the release and the team.
We provide workshops and services to:
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Convert business strategy into OKRs.
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Deconstruct OKRs into a series of measurable go to market releases
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Build a Kanban of releases and associated OKRs to support portfolio prioritization and go to market sequencing.
Most release teams engage when a software release is ready to go. This results in delays as late changes are identified as team members learn about the release after the fact.
Value Streams engage team members from Day 1, with a process to collect input and structure tasks before investment is made.
We provide services to:
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Establish a framework for the various release types (GA, pilot, business change) and release criteria for each type.
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Implement a standard release and governance process that connects OKRs to measured customer value
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Report on Value Stream task and OKR progress to Governance
Customer success is inextricably linked to value streams. Building repeatable, consistent onboarding, support and customer success management processes are dependent on understanding the customer's expectations of delivered value.
We provide services to:
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Develop new service offerings
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Review and stabilize existing service offerings
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Stand up a customer success organization to drive customer engagement and renewals